I reported a fault and asked for help disabling a system, but was immediately turned away because I hadn't booked an emergency service. Even though it was an urgent matter, I was denied any assistance simply because I'm not a customer. Such unfriendly and uncooperative customer service is truly disappointing. I wasn't even offered basic assistance or at least a recommendation on how to fix the problem. I've never experienced anything like this before—absolutely unacceptable!

A very competent and friendly company, always available to answer any questions. Excellent value for money! You feel like you're in good hands here!