I had scheduled an appointment for a viewing, and they arrived on time. I asked if it would be possible to send me the estimate as soon as possible, ideally by the next day. They said that was no problem, then told me they would come in the afternoon as they were still at work – which I understood. When they still hadn't sent me the estimate at the agreed time, they postponed it until the evening of the same day. Again, there was no response, not even to my phone calls. I then received a text message telling me not to put any pressure on them. I find it rather odd that they promise a potential customer a cost estimate at short notice and promise to get back to them, but then become rude when I contact them, asking what's going on after being repeatedly put off. They should have been clear and straightforward: providing a cost estimate at short notice isn't possible, and they shouldn't have made any promises.

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